Flickr?
Or Zooomr?
Sunday, October 08, 2006
Tuesday, October 03, 2006
Monday, October 02, 2006
LaCie Hard Drive - Works Lousy, but the support is Awful!
$899 for a 1TB Lacie "Bigger Disk"
Right out of the box, this drive gave me trouble. "Delayed write" failures meant that I could not move large file sets (folders containing ~100 RAW image files) except one at a time, otherwise the file transfer would abort. LaCie technical support was totally unhelpful, blaming the problem on vague system (XP Pro) errors, and offering no solutions at all.
So I used this expensive drive only as a secondary back-up. When recently it began to make intermittent grinding noises, and when some image files became corrupted, I assumed it had a bad drive sector. A request for support from LaCie yielded this:
"...we do not offer out of warranty repair. Most hard drive failure is due to mechanical components wearing out through normal use." They went on to suggest that I might remove the drive, and try installing it in another case.... but they don't sell empty cases.
What a crock. Turns out that every retailers comment site (amazon), reviewers (cnet.com) and blogs o'plenty have recognized that LaCie drives are just crap. Too bad for me I didn't learn a year ago! Thomas Hawk knew, but word just didn't get around fast enough!
$899 for a 1TB Lacie "Bigger Disk"
Right out of the box, this drive gave me trouble. "Delayed write" failures meant that I could not move large file sets (folders containing ~100 RAW image files) except one at a time, otherwise the file transfer would abort. LaCie technical support was totally unhelpful, blaming the problem on vague system (XP Pro) errors, and offering no solutions at all.
So I used this expensive drive only as a secondary back-up. When recently it began to make intermittent grinding noises, and when some image files became corrupted, I assumed it had a bad drive sector. A request for support from LaCie yielded this:
"...we do not offer out of warranty repair. Most hard drive failure is due to mechanical components wearing out through normal use." They went on to suggest that I might remove the drive, and try installing it in another case.... but they don't sell empty cases.
What a crock. Turns out that every retailers comment site (amazon), reviewers (cnet.com) and blogs o'plenty have recognized that LaCie drives are just crap. Too bad for me I didn't learn a year ago! Thomas Hawk knew, but word just didn't get around fast enough!
Subscribe to:
Posts (Atom)